voice of the customer

About Us

Converge Consulting Group Inc. is a Calgary based consulting practice specializing in the application of evidenced-based methods to the problems of management. We have over 20 years of experience in working VoC methods, more than any other consulting company in Canada. Our work has been recognized by the International Journal of Quality and Reliability Management as a Global Best Practice.
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Recent News
- Statistically Significant Nonsense on Mar 23 in Issues in Customer Research, VoC by robert gerst
- Voice of the Customer: A Whole New World for the Marketing Professional on Jan 26 in VoC by robert gerst
- The Move to Voice of the Customer on Dec 30 in Featured, Issues in Customer Research, VoC News & Issues by robert gerst
Areas of Interest
- Featured (3)
- Issues in Customer Research (4)
- VoC (3)
- VoC News & Issues (4)
Recent Posts
Converge
- Converge Article Blog Articles and information of interest to organizational leaders
- Converge Consulting Group Inc. Home of Converge Consulting Group Inc.
- Corporate Orientation and Training System (COATS) On-Line and Blended Learning for the front lines
- Operational Excellence (OpX) Leading management technologies including Lean, Lean Six Sigma and SPC/Performance Measurement
- Practitioner of Change Leading Change Management Learning Process
- Voice of the Employee Campanion site to Voice of the Customer. Analytic techniques for Employee Research
Meta

Customer Research for the Real World