voiceofthecustomer.ca» voice of the customer http://www.voiceofthecustomer.ca voiceofthecustomer.ca Wordpress weblog Tue, 23 Mar 2010 20:09:23 +0000 http://wordpress.org/?v=2.9 en hourly 1 Statistically Significant Nonsense http://www.voiceofthecustomer.ca/?p=310 http://www.voiceofthecustomer.ca/?p=310#comments Tue, 23 Mar 2010 19:39:20 +0000 robert gerst http://www.voiceofthecustomer.ca/?p=310 http://www.voiceofthecustomer.ca/?feed=rss2&p=310 0 Voice of the Customer: A Whole New World for the Marketing Professional http://www.voiceofthecustomer.ca/?p=293 http://www.voiceofthecustomer.ca/?p=293#comments Tue, 26 Jan 2010 22:47:31 +0000 robert gerst http://www.voiceofthecustomer.ca/?p=293 http://www.voiceofthecustomer.ca/?feed=rss2&p=293 0 The Move to Voice of the Customer http://www.voiceofthecustomer.ca/?p=90 http://www.voiceofthecustomer.ca/?p=90#comments Thu, 31 Dec 2009 01:36:34 +0000 robert gerst http://www.voiceofthecustomer.ca/?p=90 http://www.voiceofthecustomer.ca/?feed=rss2&p=90 0 VoC: Answering Questions Important to Business http://www.voiceofthecustomer.ca/?p=36 http://www.voiceofthecustomer.ca/?p=36#comments Tue, 29 Dec 2009 21:26:43 +0000 robert gerst http://www.voiceofthecustomer.ca/?p=36 http://www.voiceofthecustomer.ca/?feed=rss2&p=36 2 Benchmarking Customer Satisfaction Doesn’t Work – GAO http://www.voiceofthecustomer.ca/?p=12 http://www.voiceofthecustomer.ca/?p=12#comments Tue, 29 Dec 2009 06:21:43 +0000 robert gerst http://www.voiceofthecustomer.ca/?p=12 http://www.voiceofthecustomer.ca/?feed=rss2&p=12 2 VoC: Supporting the Customer Driven Organization http://www.voiceofthecustomer.ca/?p=3 http://www.voiceofthecustomer.ca/?p=3#comments Tue, 29 Dec 2009 01:13:50 +0000 robert gerst http://voiceofthecustomer.ca/?p=3 http://www.voiceofthecustomer.ca/?feed=rss2&p=3 0