Converge VoC Integrated Text Analysis

Converge VoC Integrated Text Analysis product is used in conjunction with Converge VoC Survey to provide analysis of qualitative (text-based) data. But that is just the start of its capabilities.  Advanced text recognition and semantic interpretation allow Converge VoC Integrated Text Analysis to read any text information in electronic format, from call center data to notes and files provided by field personnel and front line staff. If it is in text, we can read it, analyze it and mine it for meaning.

Organizations gather large quantities of data about customers and only a small portion of this data comes from survey research. Most of it comes from customer interactions with company personnel.  Almost all of it goes to waste. Part of the problem has been the lack of reliable software capable of analyzing this data properly. Converge VoC Integrated Text Analysis solves that problem.